REFUND POLICY

We want you to be happy with every order from Simple Pleasures.

Because roasted coffee is a perishable food product, we are unable to accept returns of coffee. However, if your order arrives damaged, you receive the wrong item, or there is another issue with your purchase, please contact us within 14 days of delivery.

Depending on the circumstances, we may provide a replacement, store credit, or refund.
For non-perishable merchandise or brewing equipment, returns may be accepted when items are unused, unopened where applicable, and returned in their original condition and packaging.

Shipping charges are generally non-refundable unless the return is the result of an error on our part.

Need help with an order?
Please contact us with your order number and a brief description of the issue. If your order arrived damaged, including a photo of the package and product can help us resolve the issue more quickly.